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❥ HEY, BE KIND ❥ YES? COOL.
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Frequently Asked Questions
Order
UK orders take from 1-4 days. We offer express if you need your items quicker. Europe delivery is typically 5-7 days and outside of Europe is 5-9 days
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Overseas shipping ranges from £8.99 - £19.99 dependent on area; you can find out more here
You can contact us through our contact page! We will be happy to assist you. Click here
We do accept returns up to 40 days after receiving. As an Independent small company, we unfortunately can't cover the cost of returns at the time. Your return will be processed between 5-10 days after arrival to our warehouse.
more info required?
tap the below
Size Guide
Please note: Our size guide is our base and not the absolute. Some items so differ and come up a little smaller or a little bigger. We will give more detailed descriptions within the products. Each item has a pop up 'Size Guide' tab and you will be able to find more detailed measurements there. We have recently expanded our size range to cover UK 18 and UK 20. This is an ongoing process we're working on to become more inclusive, however it does take time so we appreciate your patience! If you've got any feedback please pop it over to sales@elsieandfred.com
We're always keen to hear and learn
| UK / AUS | USA | EUR |
| UK 4 | 0 | 32 |
| XXS 6 | 2 | 34 |
| XS 8 | 4 | 36 |
| S 10 | 6 | 38 |
| M 12 | 8 | 40 |
| L 14 | 10 | 42 |
| XL 16 | 12 | 44 |
| UK 18 | 14 | 46 |
| UK 20 | 16 | 48 |
Please note these are guidelines. Items may take longer and may arrive quicker. If you think your item is far later than our guidelines, please email us on sales@elsieandfred.com and we will get back to you as soon as possible. Items ordered over a bank holiday and/or holiday period will take longer.
Returns
UK Returns: Returns Portal
As we are a small company, returns costs are at the cost of the customer. All UK returns will be charged at a cost of £2.50 subtracted from the refund of the item/s upon return. Items purchased in SALE will not be accepted.
Once your return has been accepted you will receive a pre paid slip that you can use at any Evri dropoff point
Check your nearest point here.
Our policy lasts 40 days. If 40 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items i.e scrunchies, earrings
There are certain situations where only partial refunds are granted (if applicable)
clothes with obvious signs of use
Tag removed, item stained, washed or smell of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 40 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Items in sale when purchased are also not eligible for return
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@elsieandfred.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@elsieandfred.com and send your item to:
NON UK RETURNS.
As we are a small company, returns costs are at the cost of the customer. All returns need to be sent back to the below address. Once you've applied for a return and it is accepted please pack your return and send it back enclosing your order form inside the parcel so we can locate your order. Failure to do so may result in delayed refunds.
Elsie and Fred Returns
Our policy lasts 40 days. If 40 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items i.e scrunchies, earrings
There are certain situations where only partial refunds are granted (if applicable)
clothes with obvious signs of use
Tag removed, item stained, washed or smell of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 40 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Items in sale when purchased are also not eligible for return
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@elsieandfred.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@elsieandfred.com and send your item to:
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Shipping costs are non-refundable unless the item is faulty in which case we will review the situation and apply the necessary measures.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We don’t guarantee that we will receive your returned item so please ensure the item is tracked if you ship via your own means.
E&F
Elsie and Fred is independently owned by 3 sibling, Natalie, Leanne and Ryan Haynes, from Coventry, England. we want to spread the message of positivity and realness throughout the world. We talk to young hearted humans about everything from sex, to relationships and drugs to self care. Life isn't about shying away from topics that affect our young people, it's about creating safe spaces where we don't judge one another. An earth when we all strive to do better and leave it better than when you found it. We're not perfect as a company nor as individuals, but we are constantly striving to learn and grow and we want to help all of our community do the same. It's our responsibility to help the Elsie and Fred community feel more empowered, more free, more confident and more themselves.
We are pro black, pro gay, pro liberal, pro human, pro be what the hell you want to be as long as you're being nice. If you're not vibing the message, we're not the company for you. We will never stay silent on things are matter to us and will continue to support the ones who are marginalised on this earth.
Where
The company now lives in London with a based studio. Everything is done in house; with the design, content, PR, marketing, photography and videography being done from the studio.
We currently fulfill from our brand new fulfillment centre back in Coventry where we will put every bit of love into the parcels that we can!
Manufacturing
E&F predominantly work with a factory in Guangzhou, China. Our factory is owned by a lady called Ashley and her husband Simon. After we've designed the pieces in our heads we will fly out to Guangzhou to choose fabrics and meet with Ashley who we will tell about our collection idea. We talk what didn't go so well last collection and what went great. After a cup of coffee and a chat Ashley will take us around the fabric markets in search of newness. We're super lucky that we get to work with a really forward thinking factory as she always wants to show us the new production methods and is up to speed on greener efforts to be more sustainable across the world. We're working to being alot more sustainble this year and have made actions to work with recyclable material where possible and long may this continue. The factory we work with is really important to us and Ashley's factory is Sedex certified, which stands for Supplier Ethical Data Exchange. We've got a lot of work to do to improve E&F's footprint but we will continue to improve wherever possible. We've ensured that everything is fuly vegan and we're striving to try and eridicate any single use plastic.
The SMETA Sedex audit content comprises of 14 codes:
Management systems and code implementation
Forced labour
Freedom of association
Health and safety
Child labour and young workers
Wages and benefits
Working hours
Discrimination
Regular employment
Sub-contracting and homeworkers
Disciplinary
Entitlement to work, migrant and agency worker
Environment – 2 pillar/4pillar audit
Business practices – 4 pillar audit
This is Dai Zhao Yun (One of Ashley's Sample Makers) Fun Fact: Zhao Yun is also a hero in Chinese History x
Sustainability
We are working on reducing plastic across the company as much as possible, this has started with re-usable mailing bags and will be moving into using compostable mailing bags in 2021.
We are also trying to work with recycled fabrics as much as possible to heavily reduce our footprint. All of our clothing and dye's used in our clothing are vegan and we're super personally passionate about the future of the sustainability of our company. We're far from perfect at the moment but we are always working on it and will be sure to keep you updated here.
Interning
We haven't taken on any interns in 2020 fo obvious reason however it is something we love to do, so if you are looking to get into working in fashion, marketing or content creation and are PASSIONATE! please pop us over an email on
Manufacturing/Fashion Design/Wholesale: Natalie@elsieandfred.com
Fashion Design/PR/Marketing/Wholesale: Leanne@elsieandfred.com
Content Creation/Graphic Design/Digital Marketing/Videography: Ryan@elsieandfred.com